We can be reached via email (customerservice@michellemcdowelldesigns.com), our live chat on our website, or by phone 940-626-2064.

Michelle McDowell

<p>Discount codes can be applied in the &#x2018;Discount code or gift card&#x2019; field in the Checkout screen and they must be applied before the order is submitted. When placing your order, enter the code and click &#x201C;APPLY&#x201D; &#x2013; you will see the discount value reduced from your total charge before you enter your payment information.</p>

Discount codes can be applied in the ‘Discount code or gift card’ field in the Checkout screen and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY” – you will see the discount value reduced

I have a discount code. How do I add that to my order?

Discounts & Promotions

How can I contact customer service?

I have a question regarding fit/sizing. What should I do?

The item I want is out of stock. What should I do now?

General Questions

Do you ship internationally?

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?

I need to use two credit cards on my online order – how do I do that?

I just placed an order – will I get a confirmation email from you?

I just placed an order, but I selected the wrong item or need to change the shipping address. Can you change it? Can you cancel it?

I just placed an order. When and how will it be shipped to me?

The carrier's tracking number for my order doesn't indicate any shipping progress. What steps should I take?

My package appears to be lost. What should I do next?

Shipping & General Ordering

I have two discount codes. How do I enter both?

Do you offer any discounts for a first-time customer?

Do you sell gift cards?

I have a gift card. How do I add that to my order?

Gift Cards

How do I care for my Michelle McDowell jewelry?

Do you offer gift wrapping?

Jewelry Care Guide

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How do I start a return?

When can I expect my return to be processed?

Damaged Items

Returns & Exchanges

How can I sell Michelle McDowell in my boutique/store?

Wholesale Inquiries

I have a discount code. How do I add that to my order?Updated a year ago