We can be reached via email (customerservice@michellemcdowelldesigns.com), our live chat on our website, or by phone 940-626-2064.

Michelle McDowell

<p id="isPasted">&#xFEFF;We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted. Please reach out to <a data-fr-linked="true" href="mailto:customerservice@michellemcdowelldesigns.com">customerservice@michellemcdowelldesigns.com</a> to see if it&#x2019;s not too late to make order changes.</p><p>Please note we are unable to change items, update shipping items, or cancel orders once the order has been processed.</p>

We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted. Please reach out to customerservice@michellemcdowelldesigns.com to see if it’s not too late to make

I just placed an order, but I selected the wrong item or need to change the shipping address. Can you change it? Can you cancel it?

Shipping & General Ordering

How can I contact customer service?

I have a question regarding fit/sizing. What should I do?

The item I want is out of stock. What should I do now?

General Questions

Do you ship internationally?

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?

I need to use two credit cards on my online order – how do I do that?

I just placed an order – will I get a confirmation email from you?

I just placed an order. When and how will it be shipped to me?

The carrier's tracking number for my order doesn't indicate any shipping progress. What steps should I take?

My package appears to be lost. What should I do next?

I have a discount code. How do I add that to my order?

I have two discount codes. How do I enter both?

Do you offer any discounts for a first-time customer?

Discounts & Promotions

Do you sell gift cards?

I have a gift card. How do I add that to my order?

Gift Cards

How do I care for my Michelle McDowell jewelry?

Do you offer gift wrapping?

Jewelry Care Guide

What is your return policy?

How do I start a return?

When can I expect my return to be processed?

Damaged Items

Returns & Exchanges

How can I sell Michelle McDowell in my boutique/store?

Wholesale Inquiries

I just placed an order, but I selected the wrong item or need to change the shipping address. Can you change it? Can you cancel it?Updated a year ago