We can be reached via email (customerservice@michellemcdowelldesigns.com), our live chat on our website, or by phone 940-626-2064.

Michelle McDowell

<p id="isPasted">Michelle McDowell cannot guarantee that your package will not be lost or damaged by the shipping service. If your package appears to be lost, please reach out to your local shipping carrier, and see if they can help you locate your order. In the case that the shipping company loses your package, you will need to file a claim with them.</p><p>For further shipping questions, please visit contact <a data-fr-linked="true" href="mailto:customerservice@michellemcdowelldesigns.com">customerservice@michellemcdowelldesigns.com</a>.</p>

Michelle McDowell cannot guarantee that your package will not be lost or damaged by the shipping service. If your package appears to be lost, please reach out to your local shipping carrier, and see if they can help you locate your order. In the case

My package appears to be lost. What should I do next?

Shipping & General Ordering

How can I contact customer service?

I have a question regarding fit/sizing. What should I do?

The item I want is out of stock. What should I do now?

General Questions

Do you ship internationally?

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?

I need to use two credit cards on my online order – how do I do that?

I just placed an order – will I get a confirmation email from you?

I just placed an order, but I selected the wrong item or need to change the shipping address. Can you change it? Can you cancel it?

I just placed an order. When and how will it be shipped to me?

The carrier's tracking number for my order doesn't indicate any shipping progress. What steps should I take?

I have a discount code. How do I add that to my order?

I have two discount codes. How do I enter both?

Do you offer any discounts for a first-time customer?

Discounts & Promotions

Do you sell gift cards?

I have a gift card. How do I add that to my order?

Gift Cards

How do I care for my Michelle McDowell jewelry?

Do you offer gift wrapping?

Jewelry Care Guide

What is your return policy?

How do I start a return?

When can I expect my return to be processed?

Damaged Items

Returns & Exchanges

How can I sell Michelle McDowell in my boutique/store?

Wholesale Inquiries

My package appears to be lost. What should I do next?Updated a year ago