Do you ship internationally?
No, currently we only ship within the U.S.
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Shipping & General Ordering
I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?
We are only able to accept one shipping address per order. If you need items to ship to different addresses, you will need to place them as separate orders.
I need to use two credit cards on my online order – how do I do that?
We are only able to process one credit card per online order.
I just placed an order – will I get a confirmation email from you?
Yes! After submitting an order, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us as well. After your order has finished processing and is ready to ship (for
I just placed an order, but I selected the wrong item or need to change the shipping address. Can you change it? Can you cancel it?
We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted. Please reach out to [email protected] to see if it’s not too late to make
I just placed an order. When and how will it be shipped to me?
We strive to ship all orders within 1-2 business days of placing the order.
The carrier's tracking number for my order doesn't indicate any shipping progress. What steps should I take?
Occasionally USPS experiences delays in shipments. We ship out packages within 2-3 business days of receiving the order, but once it is shipped, we do not have control over how fast it arrives. Please give USPS 9 business days after you receive a tra
My package appears to be lost. What should I do next?
Michelle McDowell cannot guarantee that your package will not be lost or damaged by the shipping service. If your package appears to be lost, please reach out to your local shipping carrier, and see if they can help you locate your order. In the case