We can be reached via email (customerservice@michellemcdowelldesigns.com), our live chat on our website, or by phone 940-626-2064.

Michelle McDowell

<p>Occasionally USPS experiences delays in shipments. We ship out packages within 2-3 business days of receiving the order, but once it is shipped, we do not have control over how fast it arrives. Please give USPS 9 business days after you receive a tracking number to deliver your package.&#xA0;</p><p>If you don&#x2019;t receive your package after 9 business days, please email&#xA0;<a data-fr-linked="true" href="mailto:customerservice@michellemcdowelldesigns.com" id="isPasted">customerservice@michellemcdowelldesigns.com</a>.&#xA0;</p>

Occasionally USPS experiences delays in shipments. We ship out packages within 2-3 business days of receiving the order, but once it is shipped, we do not have control over how fast it arrives. Please give USPS 9 business days after you receive a tra

The carrier's tracking number for my order doesn't indicate any shipping progress. What steps should I take?

Shipping & General Ordering

How can I contact customer service?

I have a question regarding fit/sizing. What should I do?

The item I want is out of stock. What should I do now?

General Questions

Do you ship internationally?

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?

I need to use two credit cards on my online order – how do I do that?

I just placed an order – will I get a confirmation email from you?

I just placed an order, but I selected the wrong item or need to change the shipping address. Can you change it? Can you cancel it?

I just placed an order. When and how will it be shipped to me?

My package appears to be lost. What should I do next?

I have a discount code. How do I add that to my order?

I have two discount codes. How do I enter both?

Do you offer any discounts for a first-time customer?

Discounts & Promotions

Do you sell gift cards?

I have a gift card. How do I add that to my order?

Gift Cards

How do I care for my Michelle McDowell jewelry?

Do you offer gift wrapping?

Jewelry Care Guide

What is your return policy?

How do I start a return?

When can I expect my return to be processed?

Damaged Items

Returns & Exchanges

How can I sell Michelle McDowell in my boutique/store?

Wholesale Inquiries

The carrier's tracking number for my order doesn't indicate any shipping progress. What steps should I take?Updated a year ago